The chauffeur will wait for your arrival at Exit A with a sign that includes your name. We will confirm all other pick-up locations at reservation placement.
Hong Kong Airport Transfer provides 45 minutes (45 minutes for International Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 45 minutes (60 minutes for Intl. Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation.
Hong Kong Airport Transfer updates all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number.
Hong Kong Airport Transfer's Airport Transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route for expediency. If you would prefer the Chauffeur use a specific route our hourly rates and minimum will apply, plus applicable fees.
Usually we need 24-hr advance notice for the booking.
You will not get off at the border except you use double license plated Bus.
Cancellations are accepted by email (bookings@hongkongairporttransfer.com) only. 50% of the invoice value will be charged for cancellations made less than 24 hrs before scheduled pick up. Cancellations made in excess of 24 hours will not incur any charge. No shows will be charged the full reservation fare.
Hong Kong Airport Transfer requires that all changes be received by phone or email (changes cannot be made with drivers) at least 12 hours prior to pick-up. If, a change cannot be accommodated & results in a cancellation you will be charged in full for the order.
Cancellations and changes are accepted by email (bookings@hongkongairporttransfer.com) only. If you want to modify your order after pick up have the driver/guide call the bookings office.
Immigration process on HK Side is that you dont have to get off the vehicle when crossing over, just hand your passport or HKID to the driver and he will pass to immigration guy who will look into the car to verify. China side depends on the amount of traffic, somtimes its faster to get off and walk through or if its not busy then it will be the same as HK side process. You can leave your bags in the car and just cross the china border. less things to carry around.
If you want the vehicle for the whole day then its a different cost. Customer usually get dropped off in shenzhen downtown sometime if we visit factories then it depends on the location , the vehilces are very comfortable and customer do shove a lot of samples in the back to bring back to HK which saves on delivery costs.